Shipping policy
Order Processing
Orders are processed and dispatched within 1 business day of purchase. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a confirmation email containing your tracking details.
Shipping Rates and Timeframes
Australia Standard shipping: $9.95 AUD — estimated delivery 3-7 business days Express shipping: available at checkout — estimated delivery 1-3 business days
New Zealand Standard shipping: available at checkout — estimated delivery 6-12 business days
All orders are shipped via Australia Post (or its international partner carriers for New Zealand deliveries) and are subject to their delivery timeframes and service conditions. Delivery estimates above are provided as a guide only and are not guaranteed.
Delays and Carrier Responsibility
While we make every effort to ensure prompt dispatch, once your order has been handed to Australia Post (or its partner carrier), delivery timing is outside our direct control. We are not liable for delays caused by the carrier, customs processing (for New Zealand orders), extreme weather, public holidays, or other circumstances beyond our reasonable control.
If your order appears delayed beyond the estimated delivery window, please check your tracking details first. If you're still concerned, contact us at hello@facemethods.com and we'll help track down your order with Australia Post on your behalf.
Lost or Damaged Parcels
If your order arrives damaged, or tracking shows delivery but you have not received your parcel, please contact us at hello@facemethods.com within 7 days of the delivery date (or expected delivery date) so we can investigate with the carrier and arrange a resolution.
This policy does not affect your rights under the Australian Consumer Law.
International Shipping
We currently ship within Australia and to New Zealand only. We do not offer shipping to any other international destinations at this time.
Shipping Address Accuracy
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders delayed, misdirected, or lost as a result of an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us at hello@facemethods.com as soon as possible — we'll do our best to update it before dispatch, but cannot guarantee changes once an order has been processed.
Questions
For any shipping enquiries, please contact us at hello@facemethods.com.
FACE METHODS, New South Wales, Australia