Privacy policy

Last updated: 17th August 2026.

FACE METHODS ("we," "us," "our") operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). FACE METHODS is a business operating in New South Wales, Australia, and is subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). FACE METHODS is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

"Personal information" means information that identifies or can reasonably be linked to you. It does not include information collected anonymously or that has been de-identified. Depending on how you interact with the Services, we may collect or process:

  • Contact details — name, address, billing address, shipping address, phone number, email address.
  • Financial information — payment card information, financial account information, transaction details, payment confirmation. (Note: full card numbers are processed by our payment processor, not stored directly by us.)
  • Account information — username, password, security questions, preferences and settings.
  • Transaction information — items viewed, added to cart or wishlist, purchased, returned, exchanged or cancelled; past order history.
  • Communications with us — anything you tell us via customer support, email, or social media.
  • Device information — device, browser, network connection, IP address, and other identifiers.
  • Usage information — how and when you interact with the Services.

How We Collect Personal Information

  • Directly from you — creating an account, browsing or purchasing, contacting us, leaving a product review.
  • Automatically — through cookies and similar technologies when you use our site (see Cookies & Advertising below).
  • From service providers — including Shopify, our payment processor, and our review platform (Judge.me).
  • From advertising partners — including Meta (Facebook/Instagram), where you interact with our ads.

How We Use Your Personal Information

  • Provide and improve the Services — process payments, fulfil and ship orders, manage your account, enable product reviews, recommend products, provide customer support.
  • Marketing and advertising — send marketing communications (with your consent, where required), and show you relevant ads on platforms including Meta (Facebook/Instagram).
  • Security and fraud prevention — authenticate accounts, detect and prevent fraudulent or unsafe activity.
  • Legal compliance — comply with Australian law, respond to valid legal requests, enforce our policies.

Cookies & Advertising (Including Meta Pixel)

We use cookies and similar tracking technologies, including the Meta Pixel (Facebook/Instagram) and Meta's Conversions API, to:

  • Measure the effectiveness of our advertising campaigns;
  • Show you relevant ads on Meta platforms based on your interaction with our site (e.g. products viewed or added to cart);
  • Build audiences for advertising purposes, including "lookalike" audiences based on existing customers.

You can manage or opt out of personalised advertising through your Meta ad preferences or your browser/device privacy settings. Opting out of tracking does not affect your ability to shop with us — it only limits how ads are personalised.

How We Disclose Personal Information

We may disclose personal information to:

  • Shopify and Shopify-integrated service providers (payment processing, fulfilment, analytics, customer support, cloud storage).
  • Judge.me, our product review platform, when you submit or request a product review.
  • Meta (Facebook/Instagram), for advertising and analytics purposes as described above.
  • Delivery and logistics partners, to fulfil and ship your order.
  • Other parties, where required by law, to comply with legal process, or to protect our rights, property, or safety, or that of others.

We do not sell your personal information for money.

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to provide and improve the Services. Shopify may share information with third parties, potentially located outside Australia, to deliver these Services. To learn more, see Shopify's Consumer Privacy Policy and the Shopify Privacy Portal.

Children's Data

Our Services are not directed at, and we do not knowingly collect personal information from, individuals under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@facemethods.com to request deletion.

Security and Retention

We take reasonable steps to protect your personal information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to:

  • Maintain your account and order history — for the life of your account, or as required by Australian tax and record-keeping law (generally 5 years from the relevant transaction);
  • Comply with legal, accounting, or reporting obligations;
  • Resolve disputes and enforce our agreements.

Where personal information is no longer needed for these purposes, we will take reasonable steps to delete or de-identify it.

Your Rights Under Australian Privacy Law

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you;
  • Correct personal information that is inaccurate, out of date, or incomplete;
  • Ask questions about how we collect, use, and disclose your personal information;
  • Complain if you believe we have mishandled your personal information (see Complaints below);
  • Opt out of receiving marketing communications at any time, using the unsubscribe link in our emails or by contacting us directly.

We may need to verify your identity before actioning a request. We will respond within a reasonable timeframe, generally within 30 days.

Complaints

If you have concerns about how we handle your personal information, please contact us first at hello@facemethods.com — we'll aim to resolve it directly.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au | 1300 363 992

International Transfers

Some of our service providers (including Shopify, Meta, and Judge.me) may store or process your personal information outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be protected in accordance with Australian privacy law, including through contractual protections with those providers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the revised policy on this page and update the "Last updated" date above.

Contact Us

For any questions about this Privacy Policy or to exercise your rights, contact us at:

Email: hello@facemethods.com Business: FACE METHODS, New South Wales, Australia